STORE POLICY
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We're dedicated to providing you with high-quality lunch bags that combine functionality, style, and durability. Please review our store policies outlined below to understand how we operate:
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1.Ordering
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Order Process: Orders can be placed directly through our website. Simply browse our collection, add items to your cart, and proceed to checkout.
Order Confirmation: Upon placing an order, you will receive an email confirmation with details of your purchase. Please review this confirmation for accuracy and contact us immediately if any changes are needed.
2. Payment
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Accepted Methods: We accept all major credit and debit cards, as well as PayPal. Payment is processed securely through our encrypted payment gateway.
Currency: All transactions are processed in USD (United States Dollars).
3.Shipping
Processing Time: Orders are typically processed within 3-5 business days.
Shipping Rates: Shipping costs are calculated based on your location and the size/weight of your order. Rates will be displayed at checkout.
Delivery Time: Delivery times vary depending on your location. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
4. Returns & Exchanges
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Eligibility: We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Process: To initiate a return or exchange, please contact our customer service team. Returns/exchanges will be processed promptly upon receipt and inspection of the returned item.
Refunds: Refunds will be issued to the original method of payment within 5-7 business days after approval.
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At this moment we do not offer exchanges. If you are experiencing an issue related to your bag please contact us using the contact page.​
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5.Customer Service
Contact: Our customer service team is available to assist you with any questions or concerns. You can reach us via email at customersupport@pincashop.com or through our Contact Us page on the website.
Feedback: We value your feedback and strive to continuously improve our products and services based on your input.
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6.Privacy & Security
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Data Protection: We respect your privacy and are committed to protecting your personal information. Our website uses secure SSL encryption to ensure the security of all transactions.
Third Parties: We do not sell or share your personal information with third parties for marketing purposes.
7.Legal
Terms of Service: By using our website and placing orders, you agree to abide by our Terms of Service.
Policy Changes: We reserve the right to update or modify these policies at any time. Any changes will be effective immediately upon posting on the website.
If you have any questions about our store policies, please don't hesitate to contact us. Thank you for choosing PINCA!
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